| POLICY STATEMENT |
This Charter sets out Kruger Brent’s approach to managing security service delivery to all clients. |
| GOAL |
a) To provide a practical framework for excellent customer service by ensuring that all staff respond in a courteous, consistent, timely and fair manner to all clients’ reasonable enquiries, requests or complaints and give off their best on the jobb) ensure, as far as practicable, that the company’s resources are used efficiently and effectively in the performance of their duties and responsibilities
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| What we stand for: |
- We guarantee the physical safety of our clients and their assets even at the peril of our lives;
- We provide unwavering care for all clients;
- We treat every client as a special guestwith unique requirements;
- We add rich experience to our clients’ satisfaction to build long term relationships.
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| CARE |
Every security officer must offer:
- Credible service to all clients
- Complete assurance of clients’ safety
- Responsive to all clients’ needs and complaints
- Engage only in assigned duties while at post
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| GUEST |
- Greet each client in a very polite manner
- Use client’s titles during interaction
- Give eye contact to indicate you are concerned
- Smile when dealing clients
- Thank each client for offering opportunity to serve
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| ADD RICH SAFETY |
Our services are offered based on our core values of:
- Alertness
- Discipline
- Dependability
- Responsiveness
- Integrity
- Commitment
- Honesty
- Sacrifice
- Achievement (produce results)
- Fortitude/Fair/Resilience
- Esteem/Excellence
- Timeliness
- Yardstick (high quality service)
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